Use the help center, notices and private inquiries
Find instructions in guides and FAQs, then send unresolved questions privately to the team.
Understand at a glance
These are not mandatory consecutive tasks. Choose a route for your purpose and read its instructions.
Choose information you need
If individual help is needed
Numbers show reading order, not actual progress.
Detailed instructions
In the help center’s Guides area, choose the relevant topic. Follow the steps and use the linked menu to continue.
Check Announcements for service changes and usage notices. Read the published details and dates and apply relevant changes to your work.
Use FAQs for account, review, bidding, payment, privacy, translation and new-service questions.
Sign in, open Private inquiries and choose New inquiry. Select a category, enter the subject and message, consent to personal-data sharing and Submit inquiry. Describe the page, problem and requested action, then note the request number.
Your inquiry detail shows status and operator replies and allows additional messages and files. It is also available in Requests & applications in your workspace.
All detailed instructions are expanded for printing.
Before you proceed
- An inquiry is private to you and authorized operators, not a public board. Submitting does not mean the issue is resolved.
- Attachments allow PDF, PNG and JPEG: 5 MB per file, 20 files per request and 100 MB per account. Automatic malware scanning is not provided.
- Privacy or closure requests do not trigger immediate deletion. The team checks related work and shared records before reporting the result.